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If you are experiencing a problem with one of our software products or service then please fill out the below form and submit the bug / problem report to us. In order to help us quickly locate the fault of the product or service please be as specific as possible when describing the problem.

Report a Bug / Problem :
  1. Contact details (Optional):
    (This may be required if we need to contact you for further information).
    Name:
    email:
    Retype email:
  2. Please enter a description describing the problem:

    (example: "Gold/Silver Engineer fails to open the about dialog")
  3. Software Product:

  4. Version of your product:

  5. What operating system are you using?
    If selected "other" then please specify the operating system:
  6. If the problem is reproducible then please outline steps to cause this problem. Leave a blank line for each step:

    (example: "1. Open the file. 2. Press the save button twice...")
  7. If the problem is not reproducible then please provide a description explaining what happened:

    (Please be descriptive as possible as it is much harder for engineers to fix non reproducible bugs).
  8. If the program caused error messages to be displayed or crashed, please write the exact error message displayed:


Having problems completing this form? If so then us as we'll be happy to assist you. Items marked with a are mandatory.

 
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